Shipping Policy
Effective Date: January 17, 2025

At May Jewelry, we aim to provide a smooth and reliable shopping experience by offering various shipping options for your convenience. Below is an outline of our shipping policy, which applies to all orders placed through our website.

1. Shipping Destinations

  • We currently ship to United States addresses.
  • International shipping is not available at this time, but we are working on expanding our services to other regions.
  • For U.S. orders, we offer shipping to all states, including Alaska, Hawaii, and Puerto Rico.

2. Processing Time

  • Once your order is placed, it will be processed within 1-2 business days. Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
  • You will receive an email confirmation when your order has been processed and shipped, along with a tracking number (if applicable).

3. Shipping Methods

We offer various shipping options to meet your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Next Day Shipping: Available for urgent orders (delivery by the next business day, if ordered before 12 PM local time).

Note: Delivery times may vary depending on your location, weather conditions, and other external factors.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • For orders over $50, we offer free standard shipping within the U.S.
  • Expedited and next-day shipping options may incur additional charges.

5. Order Tracking

  • After your order is shipped, we will send you an email with a tracking number and a link to track the status of your shipment.
  • You can track your order through the carrier’s website or directly on our site, using the provided tracking information.

6. Shipping Delays

  • While we strive to ensure timely delivery, shipping delays may occur due to factors such as weather conditions, carrier delays, or high demand.
  • In the event of a significant delay, we will notify you via email and do our best to resolve the issue promptly.

7. Lost or Damaged Shipments

  • May Jewelry is not responsible for items lost or damaged during shipping. However, we will work with the carrier to resolve any issues and assist with claims if necessary.
  • If your order is lost or damaged, please contact us at info@royalshimmer.com within 7 days of receiving your tracking information, and we will help guide you through the claims process.

8. Address Errors

  • It is your responsibility to ensure that the shipping address provided is accurate. May Jewelry is not responsible for shipping errors due to incorrect address details.
  • If you notice an address error, please contact us immediately at info@royalshimmer.com or call our Hotline: 908-537-2543 to correct it before the order ships.

9. Delivery Issues

  • If there are any issues with delivery (e.g., missed deliveries or package held at the carrier facility), we recommend contacting the carrier directly using the tracking number provided.
  • If the issue persists, please reach out to our customer service team, and we will assist you.

10. P.O. Boxes and APO/FPO Addresses

  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

11. Changes to Shipping Policy

May Jewelry reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and we encourage you to review the policy periodically.

12. Contact Us

If you have any questions or concerns about shipping, feel free to contact our customer service team:

Hotline: 908-537-2543
Email: info@royalshimmer.com
Address: 359 Old Main St, Asbury, New Jersey (NJ)
Website: May Jewelry