REFUND AND RETURNS POLICY
Effective Date: October 29, 2024
At Royal Shimmer, we are committed to providing high-quality jewelry and ensuring customer satisfaction. This policy outlines our refund and return process in detail.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days from the date of delivery.
- Products must be unused, in original condition, with tags, packaging, and certificates of authenticity intact.
- Personalized, custom-made, or engraved items are not eligible unless defective or damaged.
2. Refund Process
Refunds will be processed under these terms:
- Refunds are issued to the original payment method within 7–10 business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- For items purchased during promotions, refunds are calculated based on the discounted price.
3. How to Initiate a Return
To initiate a return:
- Email info@royalshimmer.com with your order number, reason for return, and any supporting photos if the item is damaged or defective.
- Wait for a Return Authorization Number (RAN) from our support team.
- Ship the item securely to:
Royal Shimmer Returns Department
359 Old Main St, Asbury, New Jersey (NJ).
Customers are responsible for return shipping costs unless the return is due to an error or defect.
4. Non-Returnable Items
The following items are not eligible for return:
- Earrings (due to hygiene reasons).
- Gift cards or promotional products.
- Items marked “Final Sale.”
5. Damaged or Defective Items
If an item arrives damaged or defective, notify us within 7 days of receipt. Include photos and your order number for faster resolution.
For inquiries about returns, contact:
Hotline: 908-537-2543
Email: info@royalshimmer.com
