Refund and Returns Policy
Effective Date: January 17, 2025

At May Jewelry, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and refund process. Please read the following guidelines for more details.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Timeframe: Returns must be made within 30 days from the delivery date.
  • Condition of Items: The item must be unused, unworn, and in its original packaging. All tags and labels must be intact.
  • Non-Returnable Items: Custom-made or engraved items, as well as clearance sale items, are not eligible for returns.

How to Return an Item

  1. Contact Us: To begin the return process, please reach out to our customer service team at info@royalshimmer.com or call our Hotline: 908-537-2543.
  2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and the return instructions.
  3. Ship the Item Back: Carefully pack the item in its original packaging and include a copy of the receipt or order confirmation. The RA number should be clearly marked on the package.
    • You are responsible for the return shipping costs unless the return is due to a mistake made by May Jewelry.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Refund Method: If your return is approved, we will issue a refund to your original payment method within 7-10 business days.
  • Shipping Costs: Shipping charges are non-refundable, except in cases where the return is a result of an error on our part (such as receiving the wrong item).

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or full refund, depending on your preference.

Late Returns

Returns made after the 30-day period will not be accepted, and no refund will be issued.

How to Contact Us

If you have any questions or concerns regarding returns, please contact our customer support team:

Hotline: 908-537-2543
Email: info@royalshimmer.com
Address: 359 Old Main St, Asbury, New Jersey (NJ)
Website: May Jewelry

We are committed to providing excellent customer service and will do our best to resolve any issues you may encounter with your purchase.